Feedback From Our Wonderful Customers

Please leave a comment about your experience with Spencer Heating and Air Conditioning.

Your opinion is very important to us. Please tell us about your experience with Spencer Heating and Air Conditioning. Here is some feedback from our customers:

Thanks to Garrett's determination and know-how, we had an inoperable air conditioner back to cooling effectively. We appreciate Garrett's fortitude to resolve the sticky problem, despite the roadblocks our system threw. We would definitely use Spencer again.
 
Posted By: MC
Good Morning Brian, Jeff and Jay,

We cannot thank you all enough for the work your company completed for us yesterday. Jay, thank you for coming out and walking through our systems and setting everything up for us. We are extremely appreciative and knew you would guide us the best way for our needs. The three gentlemen that were here, Patrick, Jon, and Ken, were wonderful and showed the utmost of professionalism in all they did. They laid tarps down, cleaned up after their work, and were so kind to speak with. They even put up with our high anxiety dog that barked at them most of the day. We just can't say enough nice things about them and their work. The new duct work in our attic looks great and when we tested the airflow to Hannah's room we could already feel a difference. We know she'll feel so much cooler this summer and warmer this winter. Thank you!

You all are super and we look forward to having you perform the maintenance on our systems in the future and replace any other units that we have trouble with. It is so comforting to know and trust the people performing this type of work in your home and we are blessed to know you all.

Kay & Jason, Alpharetta 30022
 
Posted By: Kay & Jasoh
I can't say enough - super friendly guys who know their stuff. Highly recommend.
 
Posted By: LI
My AC was blowing hot air and it was 90+ outside. I called Spencer Heating & AC based on several positive reviews in Kudzu and Angie's list. I was not disappointed. They communicated very well and responded when they said they would. Patrick explained everything he found and the options we had for fixing the problems. He did a great job of repairing my AC and I ended up purchasing an annual service contract (but there was no pressure).
 
Posted By: AW
I called around other HVAC companies and we had an emergency that needed to get fixed ASAP. Spencer Heating and Air said they would show up that afternoon, and they did as promised. Since I was out traveling with work, I left it with my wife and newborn baby to meet with Bobby from Spencer. They could have easily taken advantage of the situation, but she felt very comfortable and Bobby was great. Took a bit longer than expected to fix the problem, but they never left until the job was completed, and done right! Highly recommend this company.
 
Posted By: HT
I had water damage to my HVAC system. They fixed it promptly and it cost what they said it would be. They even went up and beyond
 
Posted By: JH
I bought a new HVAC system from Spencer Heating and Air in Feb 2008. After thoroughly interviewing all of the top rated companies on Kudzu, I gave Spencer a try at the suggestion of my neighbor who has used them for 30+ years. These guys really know their stuff. All of my questions were answered and their estimate to replace my entire HVAC system was by far the most professionally done: clear, detailed, and understandable. On the day of the install, 3 men showed up in uniform..looking more like engineers than "installers". The work was done exactly as we agreed and the site was left immaculate. Customer service after the install has been superb as well. I am impressed with the willingness of Spencer to accommodate picky customers like me and am thrilled to be able to wholeheartedly recommend them.

Update: Customer service continues to be great. After talking to Brian not getting good results with the humidifier I chose at the time of my original install, he replaced my humidifier with a higher output model at no cost to me. The new one is working great and I'll continue to recommend these guys to all I know.
 
Posted By: CF
We came home from vacation in June with no air conditioning. I'd heard that Spencer was the place to call for service so that's what I did. But Garrett, understanding my desperation to appease my wife, walked me through the process of elimination to determine that the problem was the switch on the wall and not the unit itself. As a result, I fixed the problem with a quick trip to the hardware store. I've not experienced that level of service when I've actually paid for it. I will definitely call Spencer for service in the future. Garrett proved to me that, with them, the customer comes first.
Jeff C.
 
Posted By: Jeff C
These guys were professional, knowledgeable, on time, and on budget. They explained everything very clearly and brain-stormed with me so that we could find the right option and the right price.
 
Posted By: LY
Customer Service and Quality work was excellent. We called and were able to get someone out to our house to assess work needed within a day or so The assessment was very thorough, and once the issue was isolated they were very open about what needed to be done with minimal cost, etc. Thanks Guys for your flexibility, quality, etc.
 
Posted By: PL

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